PSPs patient journey management system makes the treatment path smoother

Media-WIND Health Group (PatientsForce) has launched an innovative patient journey management system. This system integrates Patient Support Programs (PSPs) with the LINE@ MediPASS service, providing health educators with a range of physical and online tools. These tools enable health educators to design a personalized digital treatment diary based on the patient journey, helping patients better manage their treatment process.

Imagine that when you or a family member falls ill, this system can help you organize all your condition information, treatment steps, and follow-up appointment times. It is like an assistant on standby at all times, providing you with dedicated health-education and support services and ensuring you are well cared for at every step of the treatment process.

System features

1. Confirmed program disease information: After a visit, patients can find accurate information about their disease and drugs in the digital treatment diary, sparing them the trouble of searching online themselves. This information includes disease health-education manuals, the doctor's advice videos or articles, dietary recommendations, and shared medical resources.

2. Pre-medication risk assessment: articles, dietary recommendations, and shared medical resources. Pre-medication risk assessment: Before starting medication, patients usually need to undergo some necessary tests to assess the safety and efficacy of the medication. Based on the different drugs, the system displays the test items, test dates, and progress status, helping patients and healthcare staff understand the test progress in real time.

3. Follow-up appointment and medication reminder feature: The system integrates calendar reminders and treatment-tracking features, recording the details of each service by the health educator, including important information such as the patient's next follow-up appointment time and medication dates. The system automatically sends reminders seven days and one day before these dates. At the same time, the system also records the details of the patient's medication, such as NHI-covered drug quantity or self-paid drug quantity, making it easy for all parties to grasp the treatment progress in real time.

4. Continuous health tracking: Even after completing a phase of treatment, the digital treatment diary continues to track the patient's health status until the doctor makes a final assessment. This includes arranging post-medication test assessments and program satisfaction surveys. In addition, patients can also contact the health educator with one tap through the system to obtain further consultation and help.

User feedback and system results

According to the different program services, on average more than 60% of patients have already joined this patient journey management system. The system's adherence rate reaches as high as 95% to 99% each month, and satisfaction with usefulness and ease of operation averages as high as 4.5 (out of 5).

Patient feedback on this system has been very positive. Many patients say: "Besides the regular care from the program nurse, this follow-up appointment reminder feature is very useful; it helps me arrange my schedule in advance so I don't miss important outpatient appointments." Others are very satisfied with being able to view their treatment progress in real time: "Seeing my treatment progress at a glance feels great; this system is really advanced!" Doctors have also given the system's features high praise, considering its treatment-tracking and test-tracking features very humane and practical: "These tracking features are very thoughtful and a great help to our work, far better than other systems," and "Being able to quickly understand a patient's treatment situation through this system, with a clear and easy-to-understand interface and simple operation, is very practical."

PatientsForce Media-WIND Health Strategies Management Department Deputy Director Nerissa Kuo
nerissa.kuo@media-wind.com.tw