PatientsForce Media-WIND Health launches voice AI customer service for medical affairs
AI-translated from the Chinese original · editorially reviewed
The 5th Taipei International Care Expo runs through Saturday, September 14 on the 4th floor of Taipei Nangang Exhibition Center Hall 1. At booths M0601 and 0603, PatientsForce and Seattle-based AI startup Seasalt.ai are jointly unveiling a new medical voice AI solution — an AI voice agent that not only answers calls like a switchboard operator, but also places outbound calls to seniors and patients for four-cancer screening notifications and follow-up visit reminders.
Media-WIND Health Group (MWHG) (PatientsForce) provides patient support services to tens of thousands of patients every year and operates a decentralized medical customer service center, handling medication program applications for patients and healthcare professionals, patient follow-up tracking and a range of medical administrative services — processing tens of thousands of customer service calls each month. Seasalt.ai is a Seattle-based startup built around voice AI. Together, PatientsForce and Seasalt.ai have developed SeaHealth, an AI voice/text bot for medical administrative use that helps small health, long-term care and medical institutions deploy medical AI customer service for less than NT$1,000 per month — especially valuable for the extended customer service hours required by Family Physician Program participants.
PatientsForce Managing Director Hsiang-Hsin Chang noted that Taiwan's professional medical and care workforce is becoming increasingly precious. For traditional medical phone and messaging work, he recommends a professional outsourcing model, which not only reduces institutions' excess labor costs but also lightens the load on medical staff and institutions — for example, routine administrative customer service, scheduled follow-up visits, post-discharge check-ins and follow-up surveys. By entrusting these tasks to AI or a medical management company, institutions gain more complete patient follow-up records and full visibility into call quality, truly delivering patient-centered health management services.
Beyond that, PatientsForce's medical AI customer service also offers project-based outbound calling — one-off or programmatic campaigns — backed by PatientsForce's hundreds of medical professionals in a human-AI collaboration model, filling the gap in outsourced projects across today's healthcare and long-term care services. Chang added that the SeaHealth voice solution developed with Seasalt.ai places particular emphasis on recognition accuracy for Taiwanese accents and is steadily refining the friendliness of the AI voice itself. A Taiwanese Hokkien version is about to launch — soon you'll be able to chat with the AI in Taiwanese too!