2024 PatientsForce ESG summary report

Environmental

On environmental protection, PatientsForce upholds the goals of reducing carbon and cutting resource consumption. Through digital technology and innovative services that support disadvantaged groups in society, it has successfully achieved multiple environmental-stewardship outcomes.

1. Service-driven carbon reduction: PatientsForce's patient support program management platform processes nearly 600,000 electronic services each year. Through fully digitalized processes, it reduces paper use and significantly lowers its carbon footprint. This is not only an important achievement of the company's commitment to environmental protection but also a key milestone in driving the digital transformation of the health industry. Data show that compared with traditional paper-based processes, the electronic system saves a large amount of resources each year and reduces the carbon emissions generated by transportation and paper production.
2. Carbon-neutrality goals: We have actively joined the international carbon-neutrality target agreement SBTi (Science Based Targets initiative), committing to reach net-zero emissions by 2030. To this end, we continue to invest resources in optimizing internal operating processes while actively exploring the use of renewable energy and sustainable supply-chain management, ensuring that every step advances toward the carbon-neutrality goal.
3. Supporting street-medicine outreach: Over the years, PatientsForce has continuously supported rural healthcare and rural children's education. In 2024 we further joined in supporting street-medicine outreach, helping improve homeless people's access to healthcare through medical resources and financial support, and realizing the goal of healthcare equity. These actions directly respond to society's urgent need for grassroots medical support and bring better health protection to disadvantaged groups.
    

Social

On social responsibility, PatientsForce achieves the goals of diversity, inclusion, and health equity through innovative patient support and benefit programs.

1. Easing patients' burden: From 2017 to 2024, through its patient-benefit program management platform, PatientsForce helped patients gain access to new drugs, cumulatively completing more than NT$6 billion in burden-easing support and helping over 60,000 patients and their families. These actions not only greatly reduced patients' financial burden but also promoted social equity, creating a significant impact especially among rare-disease and chronic-illness communities with urgent needs for high-priced drugs.
2. Social innovation award: In 2024, PatientsForce won the Global Views Monthly ESG Corporate Sustainability Social Innovation Award, recognizing its innovative contributions in the field of patient support services. This award highlights PatientsForce's leading position in integrating medical resources, improving the patient experience, and promoting healthcare equity, further consolidating the company's reputation in the industry.

Governance

Strengthening corporate governance is a key part of PatientsForce's ESG strategy. The company not only actively pursues international certifications but also ensures transparent operations and clear goals through its sustainability plans.

1. International certifications: PatientsForce strengthens drug-safety monitoring and regulatory compliance to ensure patients can receive treatment safely and effectively. The company has successfully obtained multiple international certifications, including SGS ISO 9001:2015 quality management system certification, ISO 27001:2022 information security management certification, and ISO 27701:2019 privacy information management system certification, demonstrating its outstanding strength and professional capabilities in the industry.
2. ESG rating: PatientsForce's Media-WIND Health Strategies successfully completed its 2024 EcoVadis assessment, earning an EcoVadis medal and ranking in the global top 26% among other professional, scientific, and technical industries. This assessment covered multiple corporate social responsibility dimensions—environment, labor and human rights, business ethics, and sustainable procurement—with especially strong performance in business ethics and labor and human rights, and it earned a first-time EcoVadis Commitment badge. EcoVadis is an independent assessment platform based on the ISO 26000 corporate social responsibility standard and focused on supply-chain transparency, and is widely recognized by leading multinational enterprises worldwide.

Digital innovation and honors

In 2024, for its outstanding performance in digital innovation and business-model transformation, PatientsForce won the top prize for Innovative Business Model Transformation and a Special ESG Award at the HBR Digital Transformation ("DingGe") Award presented by Harvard Business Review (HBR). These awards highlight PatientsForce's leading position in using digital innovation to drive access to new medicines, and underscore the company's unremitting efforts to advance access to medicine and environmental sustainability.
At the same time, we are more actively participating in the innovative development of AI and medical services, using AI technology to optimize patient support program processes and automate data processing and analysis, effectively reducing the manpower burden and improving service efficiency and precision. This not only brings employees a better work experience but also reduces the resource consumption caused by manual operations.

Outlook

Looking ahead, PatientsForce will continue to center on digital innovation and sustainable operations, focusing on the following key goals:

1. Reducing depletion of the earth's resources: strengthening internal environmental measures, advancing more digitalized processes, and exploring green-technology applications to further lower our carbon footprint and resource consumption.
2. Promoting diversity and inclusion: continuing to advance health equity, expanding the reach of patient-benefit programs, and strengthening support for disadvantaged groups to narrow health gaps.
3. Improving supply-chain transparency: strengthening supply-chain management to ensure all partners comply with environmental and social-responsibility standards, and building a transparent, sustainable supply-chain system.
4. Strengthening corporate governance: continuously improving internal compliance and risk-management capabilities and expanding the scope of international certifications, to ensure continued business growth and steady development.

PatientsForce's core mission has always been "Forward Health, Complete Treatment !" In the future, the company will continue to build on digital technology, combining sustainable development and innovative concepts to provide patients with higher-quality, more accessible medical services, and to contribute more toward realizing global health equity and sustainable development goals.