AI-powered senior health care: PatientsForce invited to the NSTC cross-domain innovation showcase
AI-translated from the Chinese original · editorially reviewed
As Taiwan rapidly becomes a super-aged society, technology for senior care has become a national development priority. Today (the 10th), the Senior Health Care Technology Exchange—funded by the National Science and Technology Council (NSTC) and co-hosted by the Engineering Technology Promotion Center, the Taiwan Smart Aging Care Innovation Technology Industry Alliance, and the ICF and Assistive Technology Research Center at National Yang Ming Chiao Tung University—opened in Taipei, bringing together experts from industry, academia, and research along with startup teams to showcase the latest AI and medical technology achievements and drive the real-world adoption of smart care.
Among the many presentations, PatientsForce, an innovator focused on healthcare integration and AI applications, was represented by Chief Operating Officer Yi-Wen Wang, who delivered a keynote titled "How AI-driven medical affairs solutions improve the effectiveness of senior health care," sharing the real-world results of strengthening Patient Support Programs with artificial intelligence.
Wang explained that PatientsForce's vision is to build a "third health benefit," focusing on improving patients' access to self-paid new medicines. By embedding AI throughout the patient medication journey, the company helps seniors and patients with chronic conditions manage everything from diagnosis and application to medication and long-term follow-up. PatientsForce has served more than 40,000 patients, processed over 200,000 electronic applications, and helps patients secure more than NT$6 billion in specialty drug subsidies each year—winning treatment opportunities for patients while easing the financial burden on their families.
In practical applications, PatientsForce has deployed an AI image recognition system that streamlines the intake of diverse, heterogeneous medical documents, eliminating the heavy manual data entry once required. It has also launched an AI voice quality management system that analyzes keywords and emotional shifts in calls in real time, automatically detecting alert events and reporting them to supervisors—improving customer service response times and the quality of patient safety monitoring.
In addition, its outbound voice and automated notification system achieves an automated dialing reminder rate of up to 70%. Combined with LINE and SMS services, it helps patients take their medications on time and reduces manual handling by 30%, freeing staff to focus on complex cases that need personal attention.
PatientsForce has also earned numerous international and domestic compliance and sustainability certifications, including ISO 27001 information security management, ISO 27701 privacy management, and PSCI pharmaceutical supply chain certification, as well as the Global Views Monthly ESG Corporate Sustainability Award and the HBR Digital Transformation ("DingGe") Award—demonstrating sustainable governance built on both innovation and compliance.
Alongside PatientsForce, teams including the biomedical engineering group from National Cheng Kung University, the Department of Industrial Engineering and Management at National Yunlin University of Science and Technology, and the Master's Program in Health and Long-term Care Industry at Chang Gung University showcased the deep R&D strength and real-world potential of NSTC-funded projects in senior health care.
The Engineering Technology Promotion Center will continue to advance the integration of technology and care, connecting industry-academia collaboration platforms to accelerate the commercialization and scaling of innovative medical technologies. Through this event, the NSTC emphasized that Taiwan must plan comprehensively for the silver wave—from smart care to patient support management, every piece is key to building a resilient care system.
As smart healthcare becomes the new normal in caregiving, this exchange showcased Taiwan's forward-looking strategy and innovative energy in senior care technology, injecting fresh momentum for cross-domain collaboration into the silver economy of the future.