[Media feature] From treatment to support: how PatientsForce is building a one-stop patient support ecosystem with MediPASS

Taiwan's National Health Insurance system has long earned international acclaim, with public satisfaction consistently high. Yet as medical technology advances and disease patterns shift, modern healthcare has gradually extended beyond treatment itself to the management and support of the entire treatment journey.
Recently, the Asia-Pacific Regional Situation Monthly, published by the Chinese Taipei Pacific Economic Cooperation Committee (CTPECC), featured an in-depth interview with PatientsForce Chief Operating Officer Evie Wang, exploring how a company can use digital platforms and service innovation to build a comprehensive, inclusive health management system within a complex institutional environment.

The overlooked reality of healthcare: decisions, costs and information gaps

COO Evie Wang points to a key observation: healthcare is not simply "seeing a doctor and getting a prescription," but a chain of decisions that requires integrating information and judgment.

Take cancer treatment. A single course of therapy can easily run to hundreds of thousands of NT dollars, and options differ enormously in efficacy, side effects and financial burden. Yet existing support resources (such as medical services, insurance claims and social resources) are often scattered across separate systems. After diagnosis, patients frequently must clear a towering information barrier and make major decisions in a short time. Making information easier to understand and faster to obtain has therefore become central to advancing health equity.

Building the MediPASS platform: a one-stop patient support ecosystem

Facing the challenge of stitching services together across systems, PatientsForce — guided by its vision of "Forward Health, Complete Treatment" — has consolidated once-fragmented services into a single stop:

Front end (health education and communication): raising public disease awareness and willingness to seek care.
Middle (patient support, PAP/PSP): helping patients obtain drug resources, easing financial burdens, with professional nurses providing treatment management and follow-up.
Back end (long-term care hand-off): extending into visit accompaniment, family coordination and other long-term care services, creating a seamless continuum of care.

To bring this architecture to life, the team built the MediPASS platform, combining widely used social media with a back-end management system so that patients, physicians, case managers and caregivers can all interact efficiently in one place. This digital design not only cuts the transaction costs of time and information searching, but also goes paperless through systematized workflows — putting environmental sustainability into practice.

International governance standards and APEC health policy goals

In PSP (Patient Support Program) governance, PatientsForce emphasizes compliance and accountability. Beyond using its platform to link every stage efficiently, it has earned ISO international certification and joined the PSCI supply chain initiative, steadily raising the system's transparency and the patient experience.

As the Asia-Pacific region confronts population aging and climbing healthcare spending, APEC has stressed strengthening healthcare resilience through digitalization and public-private partnership. The patient support and benefits platform PatientsForce is advancing showcases the "gap-filling and value-adding" role the private sector can play in public health systems, and stands to become an important reference case for promoting inclusive growth across the region.

Want the full story of COO Evie Wang's interview and how PatientsForce aligns with APEC health policy goals? Click the link to read the complete article in the Asia-Pacific Regional Situation Monthly: Read the full interview .